Worst company to book your travel with I booked our trip (me and my mother were travelling to Makkah) through kiwi.com and paid £180 for extra carry on baggage for both of us. Upon our return, the flight operator told us at Madina aiport that our tickets does not have any baggage allowance. And there we were standing with 2 bags to be checked in. It was quite embarrassing and I had no choice but to buy additional baggage. I paid for 20kg baggage for both of us (10kg per person) so our luggage can travel with us. I notified kiwi.com right on the spot but they are completely denying it and iteratively telling me that their system is showing that they successfully booked the baggage allowance and I had to pay because my bags were not the right size or weight. Mind you I travelled outbound with the same bags. I have sent them photos of both cabin bags, our tickets with Turkish Airlines showing no baggage allowance but they are denying it completely and just repeating the same script that my baggage was 20kg when I have explained them again and again that its 2 persons 2 bags, 10kg each and I had to pay for all weight not just extra weight. All in all they are a pathetic company who would not accept any liability if anything goes wrong. They have ruined our trip and have left me £200 out of pocket, not to mention the stress and embarrassment we faced at the airport. Please stay very clear from this company. Pay a bit extra for quality, otherwise its going to cost you extra for the mediocrity from these people.