Kiwi.com is irresponsible and unprofessional. They made an error and didn’t book my original direct flights. Less than two weeks before departure, I discovered this mistake. Instead of correcting it, they offered a refund or an alternative with a short connection and took no responsibility for disruptions. I found out my original flight was still available but at a higher price, making it seem like they were trying to book me on a cheaper flight. I did not accept their offer and booked an alternative. Very disappointed with their service. Shame on you, Kiwi.com.