So! Back in December 2023 I booked a trip from London to Colombo (Sri lanka) through Kiwi.Com. I found it through Skyscanner and it looked a good deal. It Involved traveling from Luton to Budapest with Wizz Air and then Budapest to Hamman again with Wizzair and then on to Colombo with Sri Lanakan Airlines. All the flights lined up nicely time wise and worked out at a reasonable cost. Then!! Later in December Kiwi contacted us and advised that the Budapest to Hamman leg of the trip had been canceled by the carrier, which rendered the rest of the trip useless. Kwik gave us some alternatives, all of which required a significant increase in fare and travelling time shot up from 18hrs to 3 days (72hrs). In the meantime I had been looking on skyscanner myself and found a couple of routes that worked well!! I put a price hold on one (with kiwi) and went back to them to tell them that everything was OK and I’d solved the problem for them!! They said that their terms and conditions did not allow this and I had to choose from the options they had given. I asked if I could just cancel the Luton to Budapest leg of the journey but was told I could not and would need to cancel all flights in the package!! What an absolute scam!! Eventually,I canceled the whole trip, they promised I would get a partial refund fairly quickly although I could have to wait up to 3 months due to their terms and conditions!! They wouldn’t even refund my price hold that I did to try to solve the problem for them. And yes!! You’ve guessed it 6 months later I’ve only just received a paltry £190 for 2 flights to Sri Lanka. Beware when using Trip Advisor and companies like Kiwi that they are very unprofessional and limited in their approach to help you. I now just use Skyscanner as a tool and book the flights direct with the airlines. You’d be stupid to do anything else.