Our experience with Kiwi.com was incredibly stressful. Despite booking our flights six weeks in advance, I discovered I was flying standby and had to plead with the airline to let me on the flight. We narrowly avoided canceling our trip.
Throughout the process, Kiwi.com proved unreliable. Their app provided completely false updates whenever our flight was delayed.
On the return trip, Kiwi.com only allowed us to check in for one of our flights. I likely would have been flying standby again had I not persistently called customer service and pleaded with them to book us for our connecting flight. This, despite having booked our flights six weeks earlier.
It was a terrible, stressful experience. I don't understand how this company stays in business. I will actively advise friends and family to avoid Kiwi.com at all costs.
7 months ago
Kiwi.com has a
1.1
average rating
from
1,324
reviews
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