Booking reference number: 522280154 Unprofessional agency Good day to you all. I never write reviews but I would like to write this one just to prevent people "falling" in this "trap" that I did. I have booked flight from London to Munich in June 2024.I had 2 hour 10min layover and then flight from Munich to Marsa Alam. Unfortunately BA flight was late 1 hour and 10min so I missed my layover flight from Munich to Marsa Alam.Next available flight was in 2 days time.When I called KIWI.COM to ask for refund I was told to call myself BA airways and ask for refund myself.I called BA but unfortunately they said they can't help me.Then I called KIWI.COM again and told them what BA rep told me.Unfortunately Kiwi rep told as well if BA can't refund you then we can't as well. This is so so unfair and unprofessional.I have payed them the fee to book me flight and now they are NOT willing to refund this flight.I have to do the work for them and call BA and Air Cairo to do so.What kind of agency does this.Please please be careful with this company and book directly with proper airlines. Thank you