"The worst experience! I've worked with them for over 40 flights because of the convenient menu and self-registration option, but my latest experience simply shocked me. The price was inflated by 25 percent above the airline's official rate. Deception occurs when adding baggage — Kiwi charges $88 for it, while it's already included for free by default. Support said it's their commission. Guys, what about your slogan 'the cheapest tickets'? DECEPTION, FRAUD, and SCAM — I lost over $100. Moreover, if I had bought tickets directly from the airline, I would have been able to change tickets and have a larger baggage allowance. After this experience, I'm ending my use of their app and will look for alternatives for future flights. My main complaints are: 1. inflated price; 2. limited options for ticket refund or exchange; 3. reduced baggage weight without warning."