This company is the most heartless brutal people I have ever come across. We have a friend who lost a close family member, and when trying to book a flight for the rest of his family to come, through human error of a bereaved person, accidentally booked the wrong dates. When contacted immediately, Kiwi.com response was “sorry, too bad”, even when the airline said they would unequivocally reimburse kiwi. He is now out over $3000. I am shocked at the appalling behaviour of kiwi.com. Horrible, horrible site and company. Do not give them your business. I can see this may not let published as it’s not me that booked, but hopefully someone with some humanity will reach out to fix this appalling issue.