Stay away from this company, flight times change constantly and there is no flexibility in partial cancellationsI booked a return flight with this company from Perth to Kuala Lumpur transiting in Jakarta.
They advised that the one of the leg from Perth to Jakarta has been cancelled and advised that I need to pay more money to book another flight from Perth to Jakarta to make the travel work.
Once I researched I found out I could buy another flight from Perth to Kuala Lumpur cheaper than the additional money I need to pay Kiwi.com I advised I would like to cancel their flight and to be refunded for the partial journey and retain my flight from Kuala Lumpur to Perth.
Additionally they have also moved my time for the flight from Perth to Kuala Lumpur without any consolation.
They are not flexible and has mentioned to me this is not possible despite they book each flight individually. This means that I would not be able to cancel my flight and refund despite it has disrupted my travel plans.
I would never use this company again and advise everyone to stay away.
2 months ago
Kiwi.com has a
1.1
average rating
from
1,255
reviews
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