Unreliable Service and Delayed Refunds I booked a roundtrip flight from Perth to the Philippines and back to Perth through Kiwi, spending $900. Initially, everything went smoothly until my return journey to Perth. The first airline was delayed, affecting my connecting flights, leaving me stuck at the airport for several hours. Kiwi offered an alternative flight costing almost $400, which I accepted as it was cheaper than booking a new flight. However, the flight to Perth was then cancelled, requiring another rebooking that cost me an additional $270. When it was time to fly, the airline cancelled the flight again due to a global issue. The connecting flight to Perth, booked through Hahn Air, didn’t even exist when I checked. Kiwi’s representatives provided conflicting information, first saying it was cancelled, then stating it was okay. Despite providing all necessary proof, I was informed that the refund would take up to 14 days. It's been longer than that, and I still haven’t received my refund. The delay is particularly distressing as I need the money for my medication. Why should a refund take so long, especially when one of the flights didn’t exist and another was cancelled by the airline? This experience has been extremely frustrating and disappointing. I hope Kiwi can address these issues promptly and improve their service.