Step way and don't use kiwi.com unless you want to be robbed and left in the cold. This Kiwi.com is terrible! Booking through them will make your travel experience like unworthy! I booked two Kiwi.com booking numbers for my family of 6 people from the U.S. for our vacation in Dubai, Singapore, Chiang Mai and Bangkok, Thailand from 6-25-2024 to 7-11-2024. We had a terrible experience with Kiwi.com during this trip. Their customer services representatives were terrible with no common sense, no knowledge of self-transfer and immigration, allow too little time for transfer, left their customers in the cold overseas, only interested in their customers' money. and operated like robots and inhuman. When customers have medical problems prior to the date of travel, are stuck overseas, either for medical reasons or missing their flights due to immigration, Kiwi.com only was only interested in their customers' purchasing of new plane tickets overseas where the price was too astronomical. I will never buy future tickets with Kiwi.com again. For existing bookings, if you want to cancel them due to medical problems with doctor's order that prohibited to travel, Kiwi.com only offers an ultimatum: 1) cancel the entire trip for all parties in the same booking and Kiwi.com would return only 20 euros even though you spent close to $15,000 for the plane tickets and then rebook a new booking a day before travelling with Kiwi.com or 2) proceed with the same original itinerary, even though some of the members were not able to travel due to the doctor's order. Kiwi.com does not care. This Kiwi.com is a scam. Their headquarter is located in the Czech Republic and does not care about the logistics of their customers' well-being when travelling. All that Kiwi.com wants to do is for their customers to buy new tickets with them while overseas, to make money and to squeeze every dollar out of your pocket. When Kiwi.com gets your money, you will never see another cent refunding back to you even though we purchased AXA Plus Travel insurance offered by Kiwi.com with the premiums paid by us to Kiwi.com. I will never book future plane tickets with Kiwi.com and I will never recommend Kiwi.com to anybody for future overseas travels. Please think twice before you purchase a ticket with Kiwi.com. I will rate Kiwi.com as a 0 if the scale allows it! This is a terrible travel agency that I have dealt with in my entire life!