If I had an option to give them Minus 5 I would. I booked with Kiwi. Made an error on date of birth and notified them within 20 minutes of booking. Emailed Kiwi.com and I was told they will contact the airline and let me know. 2 weeks later Kiwi. Com emailed me telling that they can’t process my request and I have to try at the airport and the airline might be able to make the correction. It was so frustrating talking to them as they were just refusing to make that correction since it was not in their policy to rectify any errors. It was like banging your head against the wall. I will never ever book with Kiwi..com AGAIN. Extremely disappointed and dissatisfied with the customer service