I recently had an awful experience with Kiwi.com, and I feel compelled to share my story so others don't fall into the same trap. I booked a flight through Kiwi.com using their "Saver" option. Unfortunately, I made a mistake and selected the wrong month for the same date I intended. Realizing this just 30 minutes after booking, I immediately contacted Kiwi.com to request a cancellation. Typically, airlines allow cancellations within the same day with minimal charges, so I assumed this would be a straightforward process. To make matters worse, I even confirmed with the airline that they would have canceled the booking with very minor fees had I booked directly with them. However, since the booking was made through Kiwi.com, the airline couldn't assist me directly. When I reached out to Kiwi.com, I was shocked by their response. Despite contacting them within 30 minutes of my booking to request the cancellation, Kiwi.com flatly denied my request. They refused to refund my money or even offer any reasonable solution. Their rigid and heartless customer service insisted that the entire amount would be lost. It felt like they were deliberately keeping my money without any intention of helping. This is how Kiwi.com cheats passengers — they take your money and show zero flexibility or willingness to help, even when mistakes are reported immediately. They hide behind their so-called "policies" while pocketing your money and leaving you stranded. Beware of Kiwi.com! Their business practices are completely unfair and dishonest. If you value your time, money, and peace of mind, do not book through Kiwi.com. They are only interested in keeping your money, even when a simple error could be resolved with minimal charges. I will never use Kiwi.com again, and I urge others to stay far away. Don’t let them scam you as they did me!