I have an upcoming trip and I totally understand that I didn’t get the trip interruption and I don’t qualify for the refund . But just a day before there is a death in my immediate family and lost my dear one . Needed money badly so tried calling Kiwi and see if there could be 1 time exception since very unfortunate situation came up . But instead of having a heart and feelings they simply said that they can’t do anything as i don’t qualify for the refund . All I want is think differently and do have some exceptions in some situations . Would have appreciated if they could have atleast given me refund some portion if not all as I very badly needed financial help . Plz try to help people which kiwi.com agents never tried .