I will never book through Kiwi ever again. We opted to pay for Disruption Protection when I booked the flights. On our trip home on January 2, 2025, from Punta Cana to Edmonton, they booked us with 2 separate airlines. Our Flair Airlines flight from Punta Cana to Toronto was a half hour late. Then it took Flair 2 hours, for god knows what reason, to drop the luggage on the conveyer belt. As a result we missed our connection with WestJet. WestJet would not honour our tickets because Kiwi books in a way that they will not honour. So we booked our own flights home with Air Canada (because at this point we trust no one else) for $2000, which was the same price for every carrier that could get us home as soon as possible. We had to pay for a hotel, meals and an extra day for our 5 pets at their pet resort back home. I have been communicating with Kiwi through my husband’s account because I book everything but under his name. The final word from kiwi is that the Disruption Protection does not cover baggage delays. I quote right off their Disruption Protection description “Disruption Protection covers you if your trip gets disrupted because airlines changed, canceled, or significantly delayed any part of it.” There is NOTHING mentioned about baggage. The terms outlined are in one paragraph - so, I certainly didn’t miss the small print. We paid over $3000 for the one way home when we originally booked through Kiwi. Then, had to pay another $2000 to get home from our half way point. Do not use them at all, ever.