PLEASE DO NOT IGNORE! AVOID KIWI.COM AT ALL COSTS!!! As others have said, they do not help at all if anything goes wrong (and I'm only talking about things that are within their responsibility. I'm not someone that expects anything extra, because of x, y, or z). Instead of helping, they lie and frustrate you. In our case, they made us pay literally thousands of dollars more to be able to fly home! What made it tens times worse is, they had us believe we are booked on a flight, only to go to the airport, to find they didn't actually book any tickets! Only to then receive an email from them at that point stating they were unable to book the tickets, and to deal with the ailine directly! So we were forced to pay thousands to get on to the flight that they said was already booked! I cannot imagine what we would have done if we did not have the funds, or friends/family at our holiday destination! Absolutely disgusting and pathetic excuse of a company!