Appalling. Kiwi kept the money from a fully refundable airline ticket for almost 3 years. Then they refunded not to the original form of payment! but instead provided a kiwi voucher and told me it was usable for both lodging or air travel. Turns out after several unsuccessful attempts to use it, and much time communication with their USELESS customer service, it could only be used on an airline flight. When I was finally able to find a flight to use it for, I had trouble again redeeming it. I contacted customer service and was told the voucher expired earlier that day. I complained because it should have been valid through that day. Customer service informed me that they were in a different time zone and it expired in their time zone, not where I bought the ticket. I asked kiwi to extend the voucher through the end of the day so I could complete my purchas. Their response? " NO! You should not have waited until the last minute and you wouldn't have these problems.". DON'T BUY TRAVEL FROM KIWI EVER