What a terrible company to deal with. I booked flights to take me to America for 2 weeks. I didnt realise that the flights didn't include luggage. I contacted KIWI Travel to be told that I cant take any luggage with me and would not help in anyway. They would not provide me with any reference numbers for me to contact the airlines direct to add luggage They told me to cancel my flights with them and rebook at a cost of loosening all my money. It took me days to eventually persuade the different airlines to allow me luggage on my flights.. Kiwi travel were completely unhelpful and point blank refused any help or compassion.. A DISGRACEFUL COMPANY.