Terrible Experience – Kiwi.com Offered No Real Support During Disrupted Trip This was my first — and definitely last — time booking through Kiwi.com. I purchased flight tickets along with their Disruption Protection, assuming it would offer some peace of mind in case anything went wrong. Unfortunately, when a flight connection was missed, Kiwi.com was nowhere to be found. I was traveling with my 7-year-old child, stranded in an unfamiliar airport, with no assistance from the airline or Kiwi. They claim they provided “alternatives,” but this is simply not true. I received no updates from March 15th–16th, no clear instructions, and no human support. Meanwhile, the last available flight to my destination was selling out quickly — so I had no choice but to book new tickets out of my own pocket. No parent would risk being stranded overnight in a foreign country with a young child and no help in sight. I’ve been passed back and forth between Kiwi and the airline ever since, with both parties blaming “policy” while refusing to take real responsibility. If a ticket is non-refundable, why sell a protection plan that promises help during disruptions? The worst part? The lack of empathy. No real-time support, no crew at the airport to assist, and canned responses that just push you in circles. I trusted this platform, but it failed me completely when it mattered most. If you’re thinking of booking through Kiwi.com — please read the reviews first. I wish I had.