that's the scam. you buy ticket, they take payment then send you email that they need to confirm your identity and you have to call them. I sent the email and they told me that I have to call. their line is always busy and they put you on hold. waiting time was 15 min. After 15 min waiting time was 10 min and in 30 min waiting time was 5 min. then line disconnects and you have to call them again. if you do not call them they cancel your reservation and keep your money for 10 days. will see what happens in 10 days. I hope i do not need to call them to get my money back as there is on 1-800 phone number. I had to call UK from the US and paid $15. DO NOT BOOK ANYTHING WITH THIS COMPANY