Absolutely the worst travel agency. They are selling flight tickets without telling customers that they MUST have a visa even for transition if they fly with a particular airlines. They tell you that you may need a visa for this flight and that you should check on that. So you check with immigration office where they clearly state that visa for transition is not needed. When you get to the airline ticket counter though, they will not let you on the flight w/o a visa because that particular airline has no transition hall and you actually need to enter the country. How are you supposed to know that when all other airlines do not have this issue??? So you lose your flight- and they will refuse to refund you the money. I contacted kiwi.com after I returned from my trip to inquire about refund for lost flight and they say that visa arrangement is not their responsibility. I am dealing with my credit card company now filing a dispute, because this is clearly on them - they should have stated during their booking that a customer MUST have a visa for this flight - not may need one.