DO NOT BUY TICKETS FROM KIWI THEY ARE A SCAM!!! YOU WILL NEVER GET A REFUND FROM THEM, NOR CREDIT. I thought they were comparable to Expedia, Orbitz, Cheap-o-air. They dont even have a number to call anywhere on the site or online when you try to look it up. They do not clearly state restrictions on the tickets. I purchased 2 one way tickets to Bari, Italy which had a connecting flight. On the purchasing page. There was a little picture emoji of a luggage that had a slash over it. I presumed that meant no purchasing checked in baggage online when buying the ticket. I assumed you could purchase baggage at the airport. I have never heard of International flights being sold where you were strictly not allowed to purchase check in baggage. After paying, only then on my confirmation of payment, was the statement spelled out "YOU CANNOT PURCHASE CHECKED IN BAGGAGE AT AIRPORT." I immediately applied for cancellation because you cannot apply for refund unless you cancel. I would say i applied with in 10 minutes of purchase. The refund process takes up to 40 days. So i filed a claim with my bank. After 1 month of "processing and investigation" and emails showing them they were falsely advertising their restrictions. Kiwi is not giving a refund to me, nor credit, nor can i use the tickets. I lost 1000 plus dollars. And they literally gave nothing in return.