THEY HAVE CANCELED MY TICKET AND SAID THAT I HAD ASKED FOR A REFUND AND I NEVER DID !! They gave me 7 percent back of what I paid and are not willing to pay me back for their mistake saying i had requested to do so while i never did. Other than refunding less than 10 percent and canceling the ticket, they are not willing to book an alternative ticket for me and blamed the airlines for their policies while it was their mistake. I even contacted and called an agent telling him HOW MUCH WOULD I GET A REFUND IN CASE i want to cancel my ticket but never said to cancel it. I am really disappointed with this service and such a mistake they did and blamed it on me. So disappointed of ther action and guess it is time for me to set up a lawyer for this case.