NEVER BOOK WITH KIWI.COM NEVER BOOK WITH KIWI.COM They are the just terrible to deal with Our E tickets where not Valid to travel. After 45 mins on the phone to the customer support (JOKE) they hung up. After purchasing more tickets to fly on our holiday .Then to send alternate fights via email later on just a joke . After contacting the support a further three times and all the auto response emails Now they are dragging their feet on the REFUND ? WHY ! I WILL NEVER BOOK WITH YOU AGAIN YOU ARE UNPROFESSIONAL and EXTREMELY hard to deal with NEVER AGAIN IF there was a negative stars that would be my option. I`m now in the process of the refund part - after being told via a customer service person that it would be straight forward its NOT. I have provided receipts bank statements and the new tickets.