Booked flights, checked it 10 times it was the correct flight. Entered card details. Received an email confirmation with a totally different flight on it. Immediately called kiwi.com, and was told that flights are non-refundable. Obviously, I knew that, but kiwi are still insisting that they’re providing a flight and I requested a flight, so it’s not their problem! That was not the flight I booked, and they’re just ignoring the fact that it’s the wrong flight they booked and confirmed, and keep quoting that they’re non- refundable. Customer service is absolutely shocking, I’ve actually been hung up on numerous times by a manager. They keep insisting that those are the flights I booked, which they’re not. The page must have refreshed or stored cookies. I’m always really careful when booking anything, especially flights, so I am 100% certain that there must have been a problem with their website. But they are still insisting, 10 phone calls later, that I provided my card details for a flight, and they’ve provided a flight. Albeit the totally wrong one, but in their eyes, that seems to be acceptable?! Steer well clear of kiwi.com, I have never experienced such blatant disregard for customer service in my life, and total refusal to accept responsibility for their error. The absolute worst company I’ve ever had to deal with in my life. Still no resolution.