Login
Start Free Trial Are you a business?? Click Here
Anonymous
It´s really sad to write this review, but specially sad to see how this company doesn´t feel any kind of empathy with clients affected by the Coronavirus crisis. We are not able to flight outside of China and we asked them to help us with a refund of our tickets since it´s impossible for us to make it since we can not leave the country. After talking to Costumer Service they basically said they jus´t don´t care about our situation since the flight we have booked with them is not from or to China. That is true, but the passengers in the reservation are chinese and can´t leave the country. You all should know what´s the position of Kiwi.com regarding an issue like the Coronavirus. We are seeing our friends and family being affected, even dying. It´s not easy. We only ask for help and understanding, but instead they offer us 10 euros refund for a reservation of 4 tickets. Thanks to other companies for being beside us, and thanks to Kiwi.com for letting us all know where you stand for.
4 years ago
Read Kiwi.com Reviews
Kiwi.com has a 1.1 average rating from 1,324 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial