1. My flight was canceled and rescheduled. Airline notified Kiwi but Kiwi forgot or missed to notify us. 2. Reached out to Kiwi, they responded and asked me to send a pm. Which I did. 3. Kiwi responded and asked for flight information and booking information etc. all good and they promised to take care of it. 4. I followed up asking for the status. (The Airline as given me the confirmation of the full refund within 2 weeks, which has long passed by now and Kiwi has NOT passed on any refund to me) 5. They told me they are still waiting for the airline to respond. 6. I followed up again and they said they are still waiting for the airline to respond but promised me to send an email on the same day about the update. 7 since then NOTHING!!!!!! I followed up again, my message is being ignored. 8. I post on their Facebook wall and they ask me to pm. I did!!!! 9. They ask me in the reply to ALL the pm sent between us "How can I help you" 10. They ignored my response again. 11. they asked me for my booking details again. 13. After more than 2 weeks we are at square one!!!! DO NOT BOOK WITH THEM!!!!! IN CASES LIKE THAT YOU WILL BE STRANDED AND THEY ARE NOT GIVING YOU YOUR MONEY BACK EVEN THOUGH THEY MESSED UP!!!!