BEWARE- Should be zero stars If you have flights cancelled due to COVID-19 they scam the a$$ of you to get any money back. Just waited on the line for an hour and 20 mins. I had 3 bookings to cancel. Basically you have 2 options. Option 1 - Get instant refund in Kiwi credit of a very small fraction of your ticket price. I had a 56 UKP Flight which they was going to give me 7.75 UKP instantly. Or Option 2 - Assisted Refund with a handling charge of 18UKP paid up front which there is no guarantee to get any money back and you still pay the handling charge and the real kicker is it can take upto 6 months. I will never use this mob again!!! I've had to cancel lots of flights recently and although I have waited ages, I've had refunds with no handling fee and it's been done whilst I've been on the phone. COVID-19 should not be used as money making opportunity!!