I received notification from Kiwi that one of two cancelled flights on my booking had been cancelled (days after I’d been notified of this by Ryanair), and giving me the option either to choose an alternative flight, to request a partial refund of £20 payable immediately (from a £180 ticket), or to request their assistance in requesting a more substantial refund from Ryanair (for which I would be required to pay them an £18 handling fee and would not receive any refund for up to six months). Interestingly, there was a deadline for me to make this decision, only two days until the offer would expire and I would get nothing. Also interestingly, they didn’t notify me in this email that a second flight on the booking had also been cancelled. Nor did they notify me that none of their alternative bookings would even be viable given that I was flying into Amman on 28 March, and Jordan has halted all inbound and outbound flights effective 17 March for the foreseeable future. When I attempted to call customer service to discuss this, I discovered that they have automated their phone numbers to immediately hang up on any customers who don’t have imminent flights. Funny how this policy fits with a 48 hour deadline on making the decision outlined above. This company have proven criminal, whether by incompetence or by outright deception, it’s impossible to know. I will never use them to book flights again, and I would advise others to take heed as well.