Kiwi, scammers, thieves. Refund policy is a joke!! My flight just got cancelled and I'm left with an uncertain choice to make. My flight with Iberia Airlines was cancelled and I can see on their website they are offering a voucher with the full amount of your reservation but because kiwi doesn't provide the details to access to my booking I can't fill in this form. You can't contact kiwi and you are forced to take on their ridiculous immediate refund (100€ credit on their website for a flight that cost me 540€) or the assisted refund that offers no guarantees and you still are charged 20€ handling fee from them, RIDICULOUS!! I'm in the same situation as the rest of the people on here. They have no costumer service, you are left in the dark with no clear information about the refund system. They still trying to make money out of this caos, shame!! I wonder if we could get together and try to have some impact against this company as a whole.