More than 1600 victims on fb group. Post Gmap reviews to fight this scam! There are more than 1600 victims of kiwi.com on Facebook group. The company cares more about their reviews here than the actual service. I paid for extra insurance and service to get an actual service. Waiting for an hour and 20 minutes ON THE LINE; hearing the same instructions saying waiting time 35 minutes. Always automatic answering machine. I used the company before when it was great. Now it's a joke. The instructions are very confusing. I asked for a refund, and they refunded me immediately for 9 pounds! What a scam. I will go through legal action to get my money back for sure. You can not expect customers to click some buttons and the company takes all your money. I'm still on the line when the company has time to reply here but not answering my call. What is the customer direct line? Where can I find it? I tried to look at the site thoroughly. My flight is going in three days time. Again, its a joke to instruct people to customer support but the customer support is not working. Aweful and hellish company. DO NOT USE Kiwi.com.