Kiwi has lied to me and cheated me out of 350$ for a service I will never receive. As a naive international traveler I used kiwi to try to book flights, finding what appeared to be a good deal, but soon became a nightmare. Although no one could predict the pandemic, kiwi has handled my case terribly, with costumer service that has lied to me and yelled at me through the phone. In March when the pandemic hit I called kiwi to ask how this could affect my trip in June. They assured me that I would be able to change my flights to a trip in 2021 up to two days before my flight date, failing to tell me that if a flight was cancelled they would not help me in the slightest. When I called to reschedule the costumer service representative basically explained that if I wanted a refund I would have to wait several months and recommended I do it myself, noting that as soon as I opted to do it myself they would no longer help me. I didn’t want a refund, I paid extra for a ticket that would allow me to change flight dates. Yet kiwi would not honor their own ticket choices. After believing I fully understood their policies I opted to get access to my flight information and attempt to get my refund myself. Kiwi provided me with false information regarding one of my tickets and that became a nightmare within itself. After several weeks of fighting with airlines I found I was 350$ short, I contacted kiwi to ask for an invoice (something they failed to provide me at the beginning of this whole process) and they refused. After serious inquires about their policies and where my missing 350$ was, I found out I had paid them a 350$ fee(which I can only assume is true because they would not provide me an itemized invoice for where my money went) that they refused to provide me a voucher for. I paid extra for a ticket I could change, they lied to me saying I could still utilize that service, then refused to help me when I tried to change my tickets and are currently refusing to assign me a voucher for a service they never provided me, a flight to Europe. If anyone is considering booking flights through Kiwi, I strongly recommend you look elsewhere. This company is not trustworthy and not deserving of your money.