DON'T EVER book any flights through Kiwi.com!!! I booked two tickets with Kiwi.com for $1,544 ( booking number:103425091 ) for the flights that were supposed to take place on March 6, 2020. On March 3, 2020, Kiwi.com sent me an email informing me that our itinerary was affected by the Air Traffic Controllers strike in France, from March 4 to March 9, 2020 and to expect cancellations of all flights originating from or traveling to France. After I received the email from Kiwi.com, the same day, on March 3, 2020, as Kiwi.com recommended in that email, I called the airlines directly, the Norwegian Airlines and the Wizzair Airlines for an alternative solution for the affected flights by the strike action in France, the flights to and from France. I took notes during all conversations, and all conversations were recorded by Kiwi.com and these airline companies, as I was inforrmed. I spoke with Olga (located in Ukraine) and respectively, Shidar Humar (located in India) and they both stated that they don't provide an alternative solution, and that it is Kiwi.com's responsibility to provide us with an alternative solution or the refund. As Kiwi.com also recommended in that email, I checked the status of our flight 48 hours beforehand, by calling Kiwi.com on the morning of March 4, 2020 and spoke with Siddhint (located in India) and his supervisor Vernon (located in India) and both confirmed that those 2 flights scheduled for March 6 and 7- to and from France- have been cancelled, and they said that Kiwi.com doesn't provide an alternative solution, therefore I had to cancel the whole trip. Supervisor Vernon apologized for this situation, and he acknowledged that this is not a voluntary cancelation on our behalf and he said that he understands why I canceled the whole trip and I asked for a full refund for the two tickets. He said that he will call me back that afternoon, but he didn't call me back. On March 5, 2020, I called Kiwi.com again and spoke with Laine (located in Philippines), who also confirmed that those 2 flights were canceled. I explained to her the whole situation again, and asked her to connect me with supervisor Vernon. She said that Vernon was not available at that time, and that she left him a message to call me back, but he never called me back. Because of all these problems I contacted my bank and opened a dispute, but Kiwi.com responded with false information to my bank, not mentioning anything about these flights cancelations. This is fraud!!! Ever since then I have been contacting Kiwi.com so many times by phone and email, but they haven't processed my refund so far, they keep telling me to wait after waiting already over 120 days ... It's very frustrating to have to deal with this dishonest company, Kiwi.com. The airline companies already refunded the money to Kiwi.com for the canceled flights, but Kiwi.com refuses to refund the money to their customers. This is totally wrong, this is fraud!!! Kiwicom makes false promises about the guaranteed refund. They have horrible customer service! All customers who have been defrauded by Kiwi.com should take legal action!!! DON'T EVER book any flights with Kiwi.com. They are liers and thives! They should not be allowed to do business in the USA!