After using Sky Scanner as norm the top result came up with Kiwi.com. There were two flights I liked the look of one leaving at 12 the other at 12:20. I realised within a minute of booking the latter that once you arrive at Heathrow you then had to travel to Standsted to get the connecting flight.. a box appeared giving me the option to cancel, despite clicking on this I received an automated mail saying It had not worked..I had to google their number as the price package I paid did not include contact details right away? .. I got through to this agent who had no empathy and was soo rude and stated I could rebook the other flight but I would have to pay £314 again minus £10.. I bit the bullet and organised a National Express. Due to corona virus my flights then got cancelled. Kiwi offer you these options. 1 To chase the refund yourself 2 get a voucher 3 let them do the chasing with a fee and receive the money quicker.. 4 let them do the chasing which will take longer. I chose the first option , when I called BA it was then I learned that Kiwi.com had not booked it under my name or credit card and so they refused to refund me. I called Kiwi and told them, they said they could not help me as I had chosen to take full responsibilty of chasing the refund, I said how it was not possible. After arguing for some time I was told to pose as my mother and say that i lived in Czech Republic and used a mastercard that was not mine.. Word of advice, choose the option to chase your own refund and call them to take down the mastercard , address and persons details who booked it as some airlines like BA will not give you a refund since it was kiwi that booked it and your card details etc won't match their records. 2 Once you have access to the flight info CHANGE the email address to yours or ASK the airline to send you a copy of the refund so you have proof of this refund ...and how much. In a nutshell I have finally gotten the money back from the airlines but Kiwi are keeping hold of £70 of it despite saying on their refund policy that if a flight is cancelled they will refund in full.. Worst customer service , why should you have to pay extra to get thieir contact details?, I had to hang up on a couple of agents to try get hold of somone who was not aggressive.. will never deal witha again.