The worst service I have ever experienced. I booked a trip with Kiwi (that included two flights). The airline of the first flight changed the date of the flight to three days later. Kiwi provided me with NO help and expected me to travel in time to catch my second flight. The app gave me two options: or to purchase an alternative flight (which cost more than double of what my original purchase was - so they weren't even asking me to pay the difference, but a new trip and waste my money basically) or apply for a refund, which there is NO guarantee I will ever get my money back, when it is not my fault my flight was modified. I tried to contact Kiwi for a week straight and got NO reply. I emailed 10 times and called another 10 times (I was on hold for 2 hours multiple times). I managed to finally talk to someone who gave me no solution and simply applied for the refund for me with no guarantee I will get anything back. Very disappointed and will NEVER book with Kiwi again and I DO NOT recommend using them. I had to purchase a new flight and spend loads of extra money with no help from Kiwi.