DO NOT USE THIS COMPANY TO PURCHASE ANY KIND OF TICKETS WHILE TRAVELING IN JAPAN. THEY WILL TAKE YOUR MONEY AND NOT DELIVER ON THEIR END. I bought Shinkansen tickets from their App from Hiroshima to Shin Osaka for 2 people ($206). I never received the tickets. There was no QR code on the booking through the App. They, for some reason sent them to my hotel. I never received them, or any notification as to why. I contacted their customer service via the app and they promised to help, but just proceeded to pawn me off. I had to repurchase the tickets at the station, and I sent all of the proof to Klook. They refused to refund me the tickets, and tried to blame their travel agent partner. Now, they are blaming my hotel, saying they sent the tickets a week earlier but the hotel rejected them. I never received any correspondence from Klook about any of this or any resolution. Their customer service has lied to me continually over the past two weeks, and after admitting that the tickets were never delivered, they REFUSE TO REFUND ME. They have been RUDE, CONTINUE TO CUT ME OFF, and REFUSE TO ACCEPT RESPONSIBILITY. DO NOT USE