“I made a reservation under the reference number JRU732953 via Klook. Despite entering the guest's name, the booking confirmation page indicates that the guest name is listed as Zero. I have reached out to Klook numerous times but have not received any response. The hotel booking is handled by Expedia, and there appears to be a communication breakdown between the two entities. This situation raises concerns about potential fraudulent activities, as modifications and cancellations are not allowed. My visa application was denied, and I have contacted Klook 27 times, in addition to sending emails and utilizing chat support, yet I have not received any replies. Based on these experiences, I cannot recommend their services.”
“I regret to write a negative review, as my experience was disappointing. I booked a driver and car to take my family from Danang to Bach Ma National Park, and later to our accommodation, which was about 9 kilometers away. I specified the locations very clearly, as requested.
On the evening before departure, I received a WhatsApp message from a Klook operator saying, "we have a problem." The destination specified was further away than the package covered. I referred him to the detailed itinerary I had provided weeks before when I booked the deal. He apologized for overlooking it but insisted that we must pay more. Given that it was just several hours before our departure, I had no choice but to add 1,000,000 VND.
Additionally, the operator informed me that the driver would only take us to the entrance gate of the park, and from there we would have to take a shuttle. Not knowing what this meant, and having no other option, I agreed. When we arrived at Bach Ma National Park, we learned that the shuttle would cost us an additional 900,000 VND. After about 10 minutes of contemplating what to do, the driver offered to continue inside the park for an additional 600,000 VND. Obviously, we were already quite disappointed, but we went ahead with it.
The next day, because it was raining, we asked the driver to take us to Hue instead of the park. The driver called his operator and came back with a demand for an additional 1,000,000 VND, despite Hue province being included in the itinerary. At this point, we were so disappointed that we gave up and requested the driver to take us directly to Hoi An, our final destination. The atmosphere in the car was not very happy, and we could feel the driver's awkwardness. We felt for him. After about 30 minutes, he offered to take us to some tourist attractions on the way to Hoi An, but we were not in the mood for that.
Our overall impression was that we were tricked into paying more and more. The driver and operator were definitely not customer-oriented, and except for saying "sorry," they didn't do anything to alleviate our poor experience. I want to believe that this is not the usual Klook way of doing things, but I will hesitate to recommend their service to others.”
“This was my first experience with this company and I will never do it again or recommend it to others. On 27.02 I booked a cable car, lunch and the kissing bridge (Phu Quoc, Vietnam). There was no checkout page before payment, payment was required immediately. After that I received a voucher for 27.02, although I booked for 28.02. A few minutes later I contacted customer service to change the date, and the error was not my fault.
They said it was impossible and the money would not be returned - THIS IS THE COMPANY POLICY.
Bravo, I was absolutely delighted by the mass of apologies!
This is not how to work, it is outrageous and shameful!!! Money for an unrealized service is a direct violation of the laws of any civilized country!”
“I listed an activity on Klook and got a few bookings, but even after three months, I haven’t been paid. I added my bank account, but every time I submit it, I get an email a few days later saying the beneficiary name doesn’t match—which makes no sense because I get paid by other companies without any issue. I’ve sent at least ten emails over the past three months and haven’t received a single response. There’s no customer service number or chat support. Extremely disappointed, and I’ll be sharing my experience everywhere!”
“I want to express my disappointment with Klook. We signed up in September, and after four months, no account manager was assigned to us. Instead, we received only robotic responses stating that someone would get back to us, but unfortunately, we never received any follow-up.
Based on our experience, I strongly advise any provider on the Marketplace to avoid signing up with Klook, as it has been a complete waste of time.”
“I had an incredible experience with Eddie from Klook on the Bali Instagram Tour! Eddie is not only a fantastic guide but also an amazing photographer who knows all the best spots for stunning pictures. He was friendly, professional, and made the entire experience so enjoyable.
From iconic landmarks to hidden gems, Eddie ensured we captured the beauty of Bali perfectly. His knowledge of the area and attention to detail truly stood out. If you’re looking for a memorable tour with breathtaking photos to treasure, I highly recommend Eddie and this tour!”
“warning - don't use Klook. I prepaid 200 SGD for a rental car and when I picked up the car they didn't deduct the prepaid amount, so I lost 200 SGD thanks to booking with Klook. Klook customer service is non-existent, you won't be able to talk to a human there.”
“i thought I booked thru Trivago or Expedia and realized later that it was really Klook. Never heard of them. i need to cancel and cannot get hold of them. i did not book thru their ap, so now their ap does not have a record of my trip, nor do they ask for a confirmation #. the hotel says to contact expedia, who tells me to cancel on their app! BTW all numbers listed are invalid and all emails I have are no-reply addresses. anyhone have any valid contact information. i filed a dispute with my credit card. hope it works.”
“An absolutely fraudulent company. They repeatedly sent misinformation, expired my points, cost me money, and took zero responsibility for anything. They instead wasted hours of my time, lied to my face, and doubled down over and over and over on their fraud. I found nothing they say or do is reliable. Avoid at all costs.”
“Booked a day trip to Asahiyama Zoo, Biei and Ningle Terrace in Hokkaido in December 2024.
We were informed to wait at JR Sapporo Station bus parking area. This place is like a small bus terminal. There was no specific pickup point instructed. When we reached there were many tour groups assemblying everywhere and we were not sure which one was our group. I whatsapp a picture of the exact point where we were to the tour guide. She informed us to wait. The bus came late and we were worried that we'd missed the bus. It was so chaotic and stressful.
We were informed to arrived 15 mins early and the bus was about 15 mins late, so we ended up standing 30 mins in the cold. Finally the tour guide called us to walk out to the main road to board the bus. Not sure why the bus didn't drive into the bus park as I could see other tour groups boarding their buses within the bus park. Luckily my phone had a connection, else I would have missed the bus as it was stopped along the main road and did not enter the bus park, contrary to their earlier instruction.
It was a small 18 seater bus which had picked up others at an earlier pickup point and was almost full with 3 empty seats left. My family of 4 including a child were split and separately seated on the bus. As for me, I was asked to occupy the front seat beside the driver. I had to climb in and out of that seat throughout the rest of the day as there was no passenger side door for the small shuttle bus.
Not even an apology was offered by the guide. What a shame.
Gave feedback to Klook and no response from them as expected.
Regretted booking this trip!”
“I bought an ESIM through Klook when I went to Korea in December 2024. The ESIM did not work at all and Klook told me to contact the company through LINE if I had any problems using the ESIM.
However, the company did not speak English but Chinese. I tried to communicate in English through LINE but they did not respond. In conclusion, the ESIM was unusable and there was no refund. I contacted Klook and submitted all the supporting documents but they did not take any action.
Please keep in mind that if you buy an ESIM through Klook, you can lose the money!!!!”
“Klook is a complete scam! They take advantage of people who make honest mistakes while booking. I accidentally booked the wrong hotel, and before I even had a chance to review the details or correct it, the booking was instantly confirmed. There’s no window to cancel or request a refund, which is absurd and clearly a strategy to trap users.
Mistakes happen—it's human nature—but Klook offers no flexibility or consideration. They are exploiting people's hard-earned money with this predatory system. It's unethical and unfair. I strongly advise everyone to stay away from this platform unless you want to risk losing your money over a minor error.
Shame on you, Klook.”
“Klook and the airport transport don’t care at all for our changement flight, so we paid Klook for Nothing. As Airport transport you should know about the trouble flight & must understood our problems as passengers. You do this business with no goodwill at all. On that time, We straightly let you knew what happened & also had gave the communication video with Batiks’s officers and explaining the situations & the flight schedule changed, but KLook & the operator Airport Transport really not helping & do nothing to reschedule our pick up arrangements instead just took our money to book this service. As passengers we truly really deeply disappointed with this service & Klook!!! We also have give the Batik’s Hotline Customer Service To reconfirmed our situations & once again Klook & Airport transport DON’T Care!!!!! You PAY FOR NOTHING Here! Just Beware!!! YOU MUST RE THINK OVER WHEN YOU WANT TO ORDER THE AIRPORT TRANSPORT !!! After we arrived finally we must took another vehicle, then you just know the price 50% CHEAPER, so I cancel my NEXt OTHeR booking airport transport here! THANK YOU KLOOK, you really GAVE Good & Worthy Experience 😐”
“Took my money for doing nothing
My flight was delayed. I spent an hour trying to find some way to reschedule my car rental booking. There is literally no way to contact Klook to cancel/reschedule. Help/Support was a front and not real.
Even though, I couldn't cancel/change the booking and didn't use the voucher, they refused to offer a voucher for future use or refund. So they just kept my money for doing nothing!
Just like their site is designed to make it impossible to manage a booking, their support will deliberately impede you by asking for irrelevant information or information you have already given in hopes that you will just give up.
Absolutely horrible experience. Do not use.”
