We rented a car via Klook at Hertz. While we complied with the policies our credit card was not accepted at Hertz. They therefore did not give us the car, but told us to get a refund from Klook, as they would not charge Klook anything. Klook refuses to reimburse anything, as the our request for a cancellation was 2 hours after the deadline. We did not ask for this to be cancelled because we didn’t want the car, but because it did not work out to get the car. Now Klook pocketed 845 USd from us, does not have to pay anything to Hertz and tells us that they are sorry to adhere to their policies!!! At least don’t lie when you decide to get rich with our money!!!