I booked a car under my wife's name, a 2 week rental, at a cost of €700. We expected her International Driver's Licence to arrive just before the trip. When we realised it may not arrive on time, I took a day off work to go and wait at the licencing office to get my own IDL, however the date had arrived so that we couldn't change the driver online NOR cancel the booking even though Klook's advice was to cancel the booking and re-book. The ALAMO office would NOT give me the car nor let me change the driver's name. No one was available at Klook to help, no phone #, no live chat at that time. I was forced to rent the very last car available from Pricecarz for a cost of €1480. All interactions with Klook live chat thereafter kept stonewalling me and refusing to cancel & refund my booking. Apparently I'm supposed to suck up a €700 fee because the license didn't arrive in time, and the ALAMO office told me even if I could cancel, there was a queue for cars and our car would go to someone else, meaning they would get paid for the car rental TWICE. Did Klook care? No. Did Klook get back to me after several chats with 4 different representatives who promised to get back to me? No. Did Klook respond to my email on their support address? No. No response, just STEALING €700 from me in collusion with the ALAMO office in Sibiu, Romania.