Klook is a SCAM. DO NOT USE. They take your money and don’t pay for the hotel room. Unreliable and untrustworthy. They did not pay the hotel despite charging me the full amount long before the trip. It was our honeymoon. Took off the day after from LAX to Tokyo - wanted to stay at the Disneyland Hotel in Tokyo. Got there - said a deposit was paid, 30,000 yen, ($200 USD deposit), and we were responsible for the rest - 362,000 yen despite giving them $5,800 when we booked and already paid for it. I am now sitting in the hotel lobby in another country without a hotel room because Klook took our money and never paid for the room. Then they tried to blame the credit card company when it was a direct transfer from our bank via PayPal. Then they offered to refund 1/3 of the price to us. Spend 45 minutes emailing the “liaison” and then another 30 on the phone with customer service who told me they couldn’t issue a refund because the reservation was “confirmed.” Then they asked me to pay for the room and they would have a manager review the case for a refund. Do not trust them with your money. What a joke. They are a SCAM - stay far far away.