I bought a double pass card - with emphasis on double(!) - which includes several attractions in Tokyo. When we asked to reserve entry dates to our selected sites, the company's website did schedule a double entry for us, except for one site where the site booked us only one entry, without advance notice that it was not possible to book a double entry at this attraction. So it turned out that each of us signed up for a different time. We immediately went to customer service and explained what happened, and asked to enter as a couple at that time - after all, what's the point of me buying a double ticket if we can't enter as a couple at the same time on the same ticket?? The company claimed that as part of a strict policy, it is not possible to cancel or change and our pleas and explanations that the mistake was entirely the company's and that we were not given any advance notice of what was going to happen in a moment did not help... the money was gone. Think twice before purchasing a pass through them.