Major disappointment with klook. We paid for a klook pass valid for 1 month for 3+1 activities in Langkawi. To our dismay, we were not given the choices that were suppossedly in the list when we read before the purchase. Upon purchasing, we realised a few things: 1. Adventure had to be the 1st activity to be booked before any other activity. 2. We were not given the full choice of activities in the Adventure package. 3. When we tried to book for Splashout, again it was not in the list when it was stated as 1 of it prior to payment. 4. Top of the list disappointment was not being able to book for Dream Forest, stating there was no available slot for all the 3 days given in the option! When there were plenty tickets available on site! We ended up paying for our tickets as it was our last night. And when contacted via the chat (which took forever for a response) for refunds, we were easily declined just like that! To top it all, asking for help was impossible! It took at least 3 hours for us to be connected to an agent! Ridiculous! How are we supposed to clarify before and after our purchase?