Virtual sales help was poor because they try to come up with one size for different styles when in fact different styles each have a different size. The sizing chart offered online is confusing. The virtual sales rushed me through the fitting the 2nd and third time with the repeat line-done' worry if it doesn't fit properly, you have 30 days to return it. But how many times can you return a bra when you need to finally find one that fits?? After 3 virtual fitting attempts without a bra fitting properly, I went to the Queen Street West store in Toronto. There were two managers on the floor. One was absolutely rude and not willing to help at all. The second was absolutely lovely. Her name is Cat and I recommend calling before you go in store to make sure she's there. She is usually there Tuesday-Saturday-believe me, I checked before going back there again. Sales help on the floor also seemed lovely. Since receiving help from a kind manager, bras are fitting perfect.