I ordered two of your bras back in May. When they arrived I tried them on and genuinely disliked how heavy and bulky the material felt not to mention that the pads in the bras felt like I was wearing body armour. Living in the sticky humid south and knowing that we about to be in the heat of summer I felt these were really not the product I was looking for. I sat them aside and sort of forgot them - I have been traveling for work a lot this summer - until today when I went to get them ready to ship back. The return policy is you have 30 days to wash and wear them before deciding to return them. Most companies have at least 90 days for returns of items that are new and never worn. Since I have neither washed NOR worn them I decided to reach out to "customer service" and see if there was any flexibility in that policy. These were not sale or special items - I paid full price and the items are still listed on your website. I worked through the BOT to chat and provided all the info on name/ order number / issue. When your customer service rep came online I got a canned answer that did not acknowledge that I was asking if any exceptions could be made based on the facts above in any way. I might have just as well been continuing to speak to your robot. These bras are heavy, bulky and not at all comfortable. On top of that your customer service personnel are impersonal and undertrained. To any "future customers" I would say. Look elsewhere - this product is overpriced and does not live up to their "most comfortable bras claim. Very disappointed.