While I love the panties I purchased, I needed to make an exchange for a smaller size and the return label did not load even though I tried several times. I immediately sent an email as directed, then another the next day, and now a third six days later. I get a "your email is very important to us" auto response but no actual response. I opted for instant exchange where they would immediately send the new items and it would only be charged to my credit card if I didn't make the return by a specific date. However, I cannot make that return without a label. I have tried a chat, but it is only a bot, so no help there either. I cannot find a phone number. So while the product is good, the customer service is very poor.
1 year ago
Knixwear has a
2.8
average rating
from
1,069
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.