Delivery schedule - on time
Delivery service - quick and smooth - they outsource it from Lalamove so I was informed before it was delivered and when it arrived
Product
a) The flowers I bought itself was really great. How it looked in the photos was exactly how it arrived. Loved the arrangement and the quality of the flowers!
b) The packaging was unsatisfactory though. The flowers and chocolate I bought were put in a brown paper bag with special papers inside (I assume for wrapping/filling). Because it was delivered through Lalamove/motorcycle), the flower (which was in a mason jar filled with water)- the one i chose to buy, moved around a lot in the paper bag and the water spilled over the brown paper bag. Hence, the brown paper bag and everything inside was drenched in water and destroyed the paper bag.
- I already gave this as feedback to the one from their team who coordinated with me via Viber.
- Told them that it was not a big deal because the flowers were intact - which is really what's important
- Sayang lang! I had to find something to put it in because I wasn't gonna give the flowers and chocolate as is. Haha!
2 years ago
Knots.ph has a
4.8
average rating
from
1,577
reviews
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