When ordering flowers for special occasions such as Valentine's Day, customers should anticipate possible delays on the part of the courier service. Their customer service is poor since they do not give updates if the order is not delivered during the expected time unless you message them first. I already expected that there'll be delay but to think that my order was received 2 hours (9pm) after the expected time (1pm to 7pm) is kinda sad and disappointing. On regular days, it seems that there's no delay on the delivery. I am hoping that orders are properly prioritized since I placed mine a week before the delivery day and I was expecting that this was properly accounted.