The worst customer service I have ever encountered. I placed an order,was charged and even received a confirmation and shipping tracking number. This order was a gift. Almost two weeks later I still have nothing. I email and am told one of the items was sold out so nothing was shipped!! No one even emailed me to let me know any of this. Since I was charged and got a tracking number ,I never expected the order to still be in the warehouse . Finally someone gets back to me and they refuse to answer any of my questions and simply ask if I want a refund for the one sold out item. Meanwhile ,my girlfriend's birthday is the following day and her gift is non existent at this point and it's way too late for me to go out and replace with something else. Can someone please answer me how I could be charged and given a tracking number then my order never be shipped and no one even has the common sense to email me and fix it? The only fixing that was offered was a refund for the one out of stock item after all this mess???