In a day where stores are closing down, it would seem excellent customer service would be essential. However, after discussing a kohls refund policy with the store and customer service in WI, Kohls clearly created policy to benefit the company and not the customer. How can a person not receive their full refund due to purchasing item with Kohl cash even when the person is willing to purchase another item in place of the returned item? This is a company gimmick to increase profit and will create lost customers.
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