Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I will never step foot in a Kohl’s Department Store again because of their relationship with Capital One (CO). They are the credit card of Kohl’s. For years, EVERY TIME I pay my credit card bill with a check through the Postal Service, I later receive a bill for interest charges even though I mailed the check 7-10+ days before the due date. Every time I receive the interest charges, I call Capital One’s customer service and tell them to take it off. They do without argument. I wonder how many customers they do this to? I also wonder how many customers don’t want to deal with it or don’t check their bill and simply pay the interest charges? It’s a scam! Now, I see CO is being sued for very questionable business practices that cost customers an estimated $2-billion. Hmmmmm. By the way, when I called them to tell them to remove the latest interest charges I was on hold for an hour and a half!”

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Posted 1 day ago

“I bought a pair of earrings for myself for my birthday last year and 6 months later 1 of them didn’t look right. I realized the stone in it had some missing. It really upset me because I wore them everyday.”

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Posted 6 days ago

“Kohls used to be one of my favorite stores , but in the last year or so, this store has become an EPIC fail ! The store(s) have become unorganized by department , the coupons they send apply to NOTHING anymore , and the final straw : their Kohls card is now Capitol One . Less of a fan than before !!!!”

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Posted 1 week ago

“I ordered a watch from Kohls onNov. 2024, and when it out for delivery to me, suddenly it was sent back ...insufficient address! This was the warehouse in Aurora, il fault because they left my apt. # off! I have called customer service 5 times to try to get a refund and have been told something different each time! First 8 days, then 30 days, then another seven days to get a refund credit on my card. Asked to speak to a manager but was told they were too busy answering phones! Still have not received a refund but did get an email saying it might be another 30 days! Very frustrating since I have a bill to pay in about two weeks that still have the $50 charge on there! Horrible experience!”

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Posted 2 weeks ago

“i've always loved Kohls but the new layout of the store made me want to leave as soon as I got there. it is cramped and disorganized. customer online pickup snakes up way to much space.”

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Posted 2 weeks ago

“Hank, the store manager in San Diego, was so friendly and helpful. He really added a personal touch to shopping that was positive and I noticed that he treated the cashiers really well when interacting with them. I was looking for a container that I couldn’t find, but Hank problem solved with me to try to make things work…a gem!”

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Posted 3 weeks ago

“Totally disappointed with kohls .com. I ordered personalized gifts that I sent myself so I could return if they didn’t come in time. I ordered gifts online to ship to another address and made sure item”s delivery dates were in time for Christmas- each item. estimated to arrive by the 20th ( dates were up until the 20th). I even bought more items to get free shipping. Advertised pajamas and pajama bottoms -nothing out of the ordinary. 1 item was delivery on the 20th and the 3 others are estimated to arrive after Xmas on the 27th. I can’t even cancel because supposedly they processed. I would have purchased different gifts had I known there was a chance gifts would not be delivered before Xmas. All my online orders from different stores arrive on time or just 1 day later. Old Navy, Home Depot , Lowe’s, Gap, Amazon. I wish I would have just ordered from them. Now only 1 person will have her gift .”

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Posted 3 weeks ago

“I was searching for items. I’ll wanted to store pick up in the store today . Unfortunately the filters did not work because shipping still came up.”

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Posted 3 weeks ago

“It used to be a place you could buy online it isn’t anymore ; they sent the wrong thing or the wrong size ; what a shame”

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Posted 4 weeks ago

“I was on a chat with Natalie and then supervisor Skyler. It took over 45 min for them to tell me they couldn’t do a price adjustment. Even though they first stated they could. He told me to return it to the store and rebuy at a lower price. Underly ridiculous! Lazy incompetent employees”

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Posted 1 month ago

“Kohls cash and rewards are a SCAM.”

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Posted 1 month ago

“My kohls cash has been being taken away oddly. 2nd time in two months. When you ask a store associate they say it's been happening alot lately. When you call customer service they tell you that they're sorry but you can earn more kohls cash by shopping.. Why would I want to shop here more when your promised Kohls cash and they cancel it on you.”

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Posted 2 months ago

“Capital one is the worst ,why would Kohls think that merger would be a good idea, customer service horrible ,agent must be working from home ,sounded like calls getting crossed ,like a police scanner playing in the background ,how do I feel comfortable giving out my personal information when you are hearing other conversations and cutting on and off ..plus their interest is so high now ,their monthly payments are now alot higher, sorry Kohls ,I'm paying off balance and cutting up cards !! 🤡😠”

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Posted 2 months ago

“They dont even DESERVE a one star. First kohls should only be kohls now its shared with capital one and they SUCK NO MANNERS. very disrespectful I'm thinking of leaving kohls”

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Posted 2 months ago

“I love Kohl's but some of the women's clothing, shirts are so thin. I wash them a couple of times and get pin holes in them. Women are paying more for their clothes than men and get less material. Pass this on to your. Clothing line people.”

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Posted 3 months ago

“Horrible customer service terrible exchange and refunds .. you literally Have to wait 30 days to get your money back”

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Posted 4 months ago

“Placed an order on line 8/18 w a delivery date of 8/21 , 22. Received an email item was shipped 8/19 given tracking number. Waited 2 days checked w carrier. Never received package . Called customer service, was told neverr sent .that in fact the label was printed and delivery date is now by 8/26. Asked to call the warehouse and confirm shipping today . Told couldn't do that . Koles dose not allow customer service a telephone number to warehouse . Now they send me another email saying it's being shipped today . Don't believe them. Lesson learned, do not order from koles on line . Check w consumer affairs. They have 1.4 star rating. Should have do e more research”

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Posted 4 months ago

“Shame on you. Your bookbag commercial is discusting. Since when is it funny to see anyone crying and sad…whether it’s a human or in animation! What are you teaching our children (our future generation)?”

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Posted 4 months ago

“Horrible online service. My order was split up in deliveryvover the course of 3 weeks, then was informed that one item i had ordered was out of stock (3 weeks later)”

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Posted 5 months ago

“Levittown kohl store is very neat and clean, All cashiers r helpful especially Karen..She always greet customers and try her best to help them. Whenever I go to kohl I look for her .”

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Posted 5 months ago

Kohl's is rated 1.8 based on 378 reviews