DO NOT shop at Kohls.com if you expect to have a good experience with their customer service team when something goes wrong with your order. I placed orders on 11/29/21 and 11/30/21 totaling over $700 in purchases. I quickly discovered that both orders were being shipped to the wrong address. An address I hadn't used in over 7 years. Fair to state that I have had MULTIPLE Kohls orders shipped to my new address. I have no idea why these new orders went to a very old address. When I contacted them to stop the orders, I was told it was too late. They offered to refund my account and honor the sale prices I received in my original order. Sounds awesome, right?! You know the saying... if it sounds too good to be true, it probably is. Well that is definitely true for the promises made by Kohls customer service. I was told to wait for my refund (within 7 days HAHAHAHA, NOT) to hit my charge account before placing my replacement order. I could then place an order for the items I originally purchased and they would adjust accordingly. After two chat logs and a 50-minute phone call, I still haven't been able to place an order for my replacement items. All the while, sitting here waiting, items from my order continue to go out of stock and the clock keeps ticking for on-time Christmas presents. 1. I still haven't received my refund, so I must use an alternate payment method. 2. Some items went out of stock, so I adjusted colors or sizes in an effort to still purchase my gifts. 3. I was advised that they absolutely will not honor the sale price if I adjust anything about the items I am purchasing . . . EVEN IF THEY ARE THE SAME ITEM. The reason they are OUT OF STOCK now is because: 1.They are taking well over their promised 7 days to refund my order. 2. Noone in customer service can seem to comprehend the situation enough to actually help me place my order and get my credits/adjustments that they originally promised. NO THANK YOU KOHLS, I will be happy to take my $700+ order to another provider. You are losing this loyal customer. I have been a loyal Kohls shopper for over 10 years. Their customer service has become a huge joke that is not worth the frustration.